Shipping Policy

Thank you for shopping with Novara. This Shipping Policy explains how we process, ship, and deliver orders placed through https://getnovara.site.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. During product launches, promotions, or other high-volume periods, processing may take up to 5 business days.

You will receive an order confirmation after your purchase and a separate shipping confirmation when your order has been dispatched. The shipping confirmation will include tracking information when available.

Estimated Delivery Times

Delivery estimates begin after an order has been processed and shipped:

  • United States: approximately 7–15 business days

  • Other destinations available at checkout: approximately 10–25 business days

These timeframes are estimates, not guarantees. Actual delivery time may vary because of carrier delays, weather, customs processing, holidays, high order volume, or circumstances outside our reasonable control.

If we are unable to ship your order within the timeframe promised at checkout or in this policy, we will contact you when required and give you the option to accept the delay or cancel the unshipped portion of your order for a full refund.

Shipping Rates

Available shipping methods and charges are displayed at checkout before payment. Any free-shipping offer is subject to the conditions shown on the product page, cart, promotion, or checkout at the time of purchase.

Tracking Your Order

Once your order ships, we will send tracking information to the email address or phone number provided at checkout. Tracking may take 48–72 hours to begin showing movement after the carrier receives the package.

For help, visit our Track Your Order page or contact support@getnovara.site with your order number.

Shipping Address Changes

Please review your shipping address carefully before submitting your order. If you need to request a change, contact us immediately at support@getnovara.site. We cannot guarantee changes after an order has entered processing or shipped.

If a package is returned because the address supplied at checkout was incomplete or incorrect, we will contact you. Additional shipping charges may apply before the order can be resent, and we will disclose those charges in advance.

Split Shipments

Items in the same order may ship separately. If this happens, you may receive more than one shipping confirmation and tracking number. You will not be charged additional shipping fees solely because we divide an order into multiple packages.

Customs, Duties, and Taxes

For deliveries outside the United States, the recipient may be responsible for import duties, customs charges, taxes, or fees imposed by the destination country unless checkout expressly states otherwise. Novara does not control these charges or customs processing times.

Lost, Delayed, or Damaged Packages

If tracking has not updated for more than 5 business days, or your package arrives damaged, contact support@getnovara.site with your order number and any relevant photos. We will review the shipment and work with the carrier or fulfillment partner to seek an appropriate resolution.

If tracking shows “delivered” but you cannot find the package, please check around the delivery location, ask household members or neighbors, and contact the carrier. If it is still missing after 2 business days, contact us so we can assist.

Contact

Questions about shipping can be sent to support@getnovara.site. Please include your full name and order number so we can assist you efficiently.