Returns & Refunds Policy

We want you to feel confident shopping with Novara. If you are not satisfied with an eligible purchase, you may request a return within 30 calendar days after delivery.

Return Eligibility

To qualify for a return, the item must:

  • Be requested within 30 calendar days after delivery;

  • Be unworn other than being tried on for fit;

  • Be unwashed, undamaged, and free from odors, stains, pet hair, or other signs of use;

  • Include its original tags and, when reasonably possible, its original packaging; and

  • Be accompanied by proof of purchase from Novara.

We reserve the right to decline a return that does not meet these conditions. This policy does not limit any rights you may have under applicable consumer-protection law.

How to Start a Return

Email support@getnovara.site with:

  • Your full name;

  • Your order number;

  • The item you want to return;

  • The reason for the return; and

  • Photos, if the item is damaged, defective, or incorrect.

If the return is approved, we will provide instructions and the authorized return address. Do not mail a return to the address shown on the original package unless we specifically instruct you to do so. Unauthorized returns may not be accepted or identified.

Return Shipping

  • For a return based on size, fit, preference, or another change of mind, the customer is responsible for return shipping.

  • If we sent the wrong item, or the item arrived damaged or defective, Novara will provide an appropriate remedy and cover reasonable return shipping when a return is required.

We recommend using a trackable shipping service and keeping the receipt until your return is completed. Novara cannot guarantee receipt of a return package that is sent without tracking.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us as soon as possible—preferably within 7 days after delivery—if an item is damaged, defective, or incorrect. Include clear photos of the item, packaging, and shipping label so we can review the issue quickly. This requested reporting period does not reduce rights provided by applicable law.

Depending on the circumstances and product availability, we may offer a replacement, refund, or another appropriate resolution.

Non-Returnable Items

The following items are not eligible for return, except where required by law:

  • Gift cards;

  • Items specifically identified as Final Sale before purchase;

  • Items that have been worn, washed, altered, damaged after delivery, or otherwise do not meet the return conditions; and

  • Items that cannot be returned for health or hygiene reasons after their protective seal has been removed, when clearly identified before purchase.

Regular promotional or sale-priced items remain eligible unless they were expressly marked Final Sale at the time of purchase.

Exchanges

We do not guarantee direct exchanges because inventory may change. The fastest option is usually to return the eligible item and place a new order for the preferred size, color, or product after your return is approved.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method, generally within 5 business days after inspection. Your bank or card provider may take an additional 5–10 business days to post the credit.

Original shipping charges are not refundable for preference-based returns. They will be refunded when required by law or when the return results from our error. Eligible returns are not subject to a restocking fee.

If more than 15 business days have passed since we confirmed that your refund was issued, contact support@getnovara.site.

Order Cancellations

To request a cancellation, email support@getnovara.site as soon as possible. We will make a reasonable effort to help, but cancellation is not guaranteed after an order has entered processing or shipped. If the order has already shipped, the standard return process applies after delivery.

Contact

For return or refund questions, email support@getnovara.site and include your order number.