Privacy Policy

This Privacy Policy describes how Novara (“Novara,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit https://getnovara.site, place an order, communicate with us, or otherwise use our services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Services.

Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact information, such as your name, email address, telephone number, billing address, and shipping address;

  • Order and commercial information, such as products viewed or purchased, order history, returns, refunds, and customer-service records;

  • Payment information, which is generally collected and processed by our payment providers. We may receive limited payment-related details, such as payment status, method, or the last digits of a card;

  • Account information, such as login credentials and saved preferences if customer accounts are enabled;

  • Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referral source, approximate location, and interactions with the Services;

  • Marketing information, such as your communication preferences and interactions with emails, advertisements, or promotions; and

  • Information you provide to us, including reviews, survey responses, messages, photos, and return-related information.

How We Collect Personal Information

We may collect personal information:

  • Directly from you, such as when you place an order, contact support, create an account, or subscribe to marketing;

  • Automatically through cookies, pixels, log files, and similar technologies when you use the Services; and

  • From service providers and business partners, such as our ecommerce platform, payment providers, fulfillment partners, shipping carriers, analytics providers, and advertising partners.

How We Use Personal Information

We may use personal information to:

  • Process payments, fulfill orders, arrange delivery, and manage returns or refunds;

  • Provide customer support and communicate about orders, accounts, policies, or service updates;

  • Operate, maintain, personalize, analyze, and improve the Services;

  • Detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity;

  • Send marketing communications when permitted by law and according to your choices;

  • Measure advertising and show promotions that may be more relevant to you;

  • Comply with legal obligations, enforce our terms and policies, and protect our rights and the rights of others; and

  • Complete a business transaction, such as a merger, financing, acquisition, reorganization, or sale of assets.

Cookies and Similar Technologies

We and our service providers may use essential, functional, analytics, and advertising cookies or similar technologies. Essential technologies help the store and checkout operate. Other technologies help us remember preferences, understand site performance, measure campaigns, and personalize content or advertising.

You can manage cookies through your browser and any consent or privacy controls made available on our site. Blocking certain cookies may affect store functionality.

How We Disclose Personal Information

We may disclose personal information to:

  • Our ecommerce platform, hosting providers, and technology vendors;

  • Payment processors and fraud-prevention providers;

  • Fulfillment partners, warehouses, shipping carriers, and returns providers;

  • Customer-support, email, analytics, and advertising service providers;

  • Professional advisers, such as accountants, insurers, and legal advisers;

  • Government authorities or other parties when disclosure is required or permitted by law, needed to protect rights or safety, or necessary to investigate misuse; and

  • A buyer, investor, lender, or successor in connection with a potential or completed business transaction.

These parties may process information according to their own privacy notices or under contractual obligations to us.

Targeted Advertising, Sale, and Sharing

We do not sell personal information in exchange for money. However, some uses of advertising cookies or disclosures to advertising partners may be considered a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws.

Where applicable, you may opt out through the Your Privacy Choices or data-sharing opt-out link in our website footer, by using a recognized Global Privacy Control signal, or by emailing support@getnovara.site. We will honor qualifying requests as required by applicable law.

Marketing Communications

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link in the message. If you opt in to text-message marketing, you can follow the opt-out instructions in the message. We may still send non-promotional communications concerning your orders, returns, account, or other transactions.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal, tax, accounting, or regulatory obligations. Retention periods vary depending on the type of information and applicable requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No security method or internet transmission is completely secure, so we cannot guarantee absolute security. Please do not send sensitive payment information by email.

Your Privacy Rights

Depending on where you live and whether applicable law applies to us, you may have the right to:

  • Request access to or a copy of personal information we hold about you;

  • Request correction or deletion of personal information;

  • Opt out of targeted advertising or certain sales or sharing of personal information;

  • Limit certain uses of sensitive personal information;

  • Withdraw consent where processing is based on consent;

  • Appeal our response to a privacy request; and

  • Receive equal service and pricing without unlawful discrimination for exercising a privacy right.

To submit a request, email support@getnovara.site and describe the right you wish to exercise. We may need to verify your identity before completing the request. An authorized agent may submit a request where permitted by law, subject to verification of the agent’s authority and your identity.

We may deny or limit a request where permitted by law, such as when we cannot verify the request or must retain information to complete a transaction, prevent fraud, or meet a legal obligation.

Global Privacy Control and Do Not Track

Where required by applicable law, we treat a recognized Global Privacy Control signal as a request to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal. Because there is no uniform industry standard for other “Do Not Track” signals, we may not respond to them unless required by law.

Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact support@getnovara.site so we can review and delete it when appropriate.

International Data Transfers

Our service providers may process personal information in countries other than the country where you live. Those countries may have different data-protection laws. Where required, we use appropriate safeguards for international transfers.

Third-Party Websites

The Services may contain links to websites or services operated by third parties. Their privacy and security practices are governed by their own policies, and we are not responsible for those practices.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or operations. We will post the revised policy on this page and update the “Last updated” date. We will provide additional notice when required by law.

Contact Us

For questions or privacy requests, contact:

Novara
Email: support@getnovara.site